Duraflame
Reviews and Complaints
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Verified Reviewer | Los Angeles, CaliforniaFour hour logs only burn two hours.
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Verified Reviewer | Sylvan, WisconsinUnpaid Freight Invoice
- Nice easy fire when its lit
Preferred solution: Compensation for the motor carrier who delivered the freight.
Need to order remote and info booklet
Preferred solution: Deliver product or service ordered
User's recommendation: Try to actually speak to a customer service agent
All I wanted to know is why the heating element kept turning on and off. It's never done that in the 3 years I've had itcutting on and off. In all th
My heater not working
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Verified Reviewer | Conneaut, OhioProblem not resolved
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy,no customer service help
Assistant with heater
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Verified Reviewer | Conneaut, OhioLooking for a replacement part
User's recommendation: Don't buy
Cord head burnt out I wanted to replace it said no they put appointment for a new unit and now they’re saying we can’t replace it because it’sover the three-year period that I had it by few months so
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Verified Reviewer | Riverside, IllinoisResolved: Logs stuck together
Company fixed the issue and I have been provided with product replacement. Called company and was able to talk to a real person in customer service, couldn't have been nicer, sent replacement immediately..
- Nice easy fire when its lit
- Does not always last as long as they say
- Logs outer paper stuck to other logs
Preferred solution: Full refund
User's recommendation: Be careful buying at big box stores,
Problem with product
- Mold and would not burn
Preferred solution: Full refund
User's recommendation: Don’t know
Heater wont blow any heat, just lights up and nothing
Recommend type of electric heaters
Faulty heater
Is there any Teflon in your heaters?
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I bought 6 lots 4 hours none of them will light at all they look different we always buy these and there black we noticed these ate a reddish color .
I recently purchased a case of 9 and 3 of them wouldn't ignite.