Rocco D Veu

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Verified Reviewer
| map-marker Los Angeles, California

Four hour logs only burn two hours.

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The four hour Duraflame logs I bought only burn for two hours tops. Very disappointing. The whole case is defective. I have bought these logs in the past and had no problem. These logs are definitely a defective
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2 comments
Oseas Pwe

I bought 6 lots 4 hours none of them will light at all they look different we always buy these and there black we noticed these ate a reddish color .

Guest
reply icon Replying to comment of Oseas Pwe

I recently purchased a case of 9 and 3 of them wouldn't ignite.

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Kim H Ruu

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Verified Reviewer
| map-marker Sylvan, Wisconsin

Unpaid Freight Invoice

Good Morning, I am trying to reach a Lead Controller or Duraflame's legal counsel concerning an unpaid freight invoice that has been assigned to my office. The broker that moved the load went out of business and did not pay the motor carrier for the delivery of the freight. Please have someone call me at 662-932-**** or email me at khart@***.com. Respectfully, Kim Hart Alexander, Winton & Associates
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Pros:
  • Nice easy fire when its lit

Preferred solution: Compensation for the motor carrier who delivered the freight.

Anne A Xkh
map-marker Plymouth, Massachusetts

Need to order remote and info booklet

Need information booklet and remote control for heater/ fireplace unit 373****. It was last one in store. Can you send ASAP???
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Preferred solution: Deliver product or service ordered

User's recommendation: Try to actually speak to a customer service agent

Oria Sag
map-marker Huntsville, Alabama

All I wanted to know is why the heating element kept turning on and off. It's never done that in the 3 years I've had itcutting on and off. In all th

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I wasn't a pissed customer. Your associate and I had a bad connection and couldn't hear each other. Just wanted to know if the heater was going out on me that way I could purchase another. Sincerely, Mary-Lynne Adair
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Anonymous
map-marker Rising Sun, Maryland

My heater not working

I.have not tallked to customer service yet I.called in and got the answering machine Also I went.to the site and tried to register. When I didn't have a code.where is a code ? Anyway, it said already register, so I tried to.log onto account, and it said that they didn't have my email. So I'm not sure what to.think, but I'll be really surprised if I do get a call back
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Laura S Dgh

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Verified Reviewer
| map-marker Conneaut, Ohio

Problem not resolved

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I have a duraflame electric lantern heater. One of the fan blades broke, I tried to buy a replacement part. I was told by customer support at duraflame this model wasn't theirs and to contact twin star co. I was told by them the same thing, it wasn't theirs. The model # is 101LH330-02. sn #AU-18751-H. MG . So after being told by 2 people who can barely speak english that I can't be reading it right, Now I am P.O. I do know how to read, and can send pics of metal label with #s on it. The fan itself has a # JDH1225B on it. The heater is worthless as is, I had planned on buying a few more this winter, because I really liked the heater, but not now. Laura. Sargent
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Loss:
$120

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy,no customer service help

Anonymous
map-marker Rising Sun, Maryland

Assistant with heater

My heater stopped heating I did everything they recommend to trouble shoot. I no nothing about this co. When I called earlier I got the answering machine
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Laura S Dgh

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Verified Reviewer
| map-marker Conneaut, Ohio

Looking for a replacement part

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I need to replace fan blade assembly in my duraflame electric lantern heater. Contacted Duraflame co. Gave them the model # off of my owners manual and tag on back of unit. They match up, 101LH330-02. Duraflame says not their product didn't have that model #. They say contact twin star, Guess what? They don't recognize this model # either! I will have to end up throwing away a perfectly good heater that only needs a fan replaced. I really loved this heater, had planned to buy more. Not anymore, and being told by 2 customer sevice people that can barely speak english that I must be reading it wrong., Really sealed the deal, If I wasn't PO before, I am now. Laura Sargent
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User's recommendation: Don't buy

Anonymous
map-marker Sanibel, Florida

Cord head burnt out I wanted to replace it said no they put appointment for a new unit and now they’re saying we can’t replace it because it’sover the three-year period that I had it by few months so

So I asked if they give me a break if I got a new one they said no so Im asking you to If l order a new unit and Could I get some kind of discount please advise #700177
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Resolved
Kathleen M Xvc

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Verified Reviewer
| map-marker Riverside, Illinois

Resolved: Logs stuck together

Updated by user Sep 04, 2021

Company fixed the issue and I have been provided with product replacement. Called company and was able to talk to a real person in customer service, couldn't have been nicer, sent replacement immediately..

Original review Nov 14, 2020
I literally had to pull the logs apart, they were stuck together in my 9 log box I bought at Costco. After lighting one and it went out after 1/2 hour, lit another one. Lasted maybe an hour but definitely not good flames at all. Bad batch. Wondered how long these have been sitting somewhere.
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Loss:
$25
Pros:
  • Nice easy fire when its lit
Cons:
  • Does not always last as long as they say
  • Logs outer paper stuck to other logs

Preferred solution: Full refund

User's recommendation: Be careful buying at big box stores,

Jimmie M Wak

Problem with product

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Logs were all black mold inside the sealed packages and had the worst time getting to light and the smell was really intense and almost made me vomit . Eventually I got the log to light and flames up and burned so hot it started to turn to powder and was almost completely nothing left and mold smell was really noticeable all thru the place
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Loss:
$30
Cons:
  • Mold and would not burn

Preferred solution: Full refund

User's recommendation: Don’t know

1 comment
Machele Imf

You waited far too long to realize that actually getting the log lit would be a very bad idea.

Anonymous
map-marker Indianapolis, Indiana

Heater wont blow any heat, just lights up and nothing

It's still not working! Please help!
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Anonymous
map-marker Edenton, North Carolina

Recommend type of electric heaters

Electric space heater to heat rooms 192 L x158 with 90 ht and 193x162z90ht No installation in ceiling. High ceiling, no insulation on exterior walls. Bone cold
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Anonymous
map-marker Saint George, Utah

Faulty heater

When the heater turns on it flashes the set temperature 10 times then goes to 99 and won't turn on. I am not pissed, I would like to know if it is fixable.
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Anonymous
map-marker Dayton, Ohio

Is there any Teflon in your heaters?

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Questions were answered, thank you.
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